There is constant pressure on governments to modernize operations, enable new digital capabilities, reduce costs, and drive better citizen experiences. Technology is transforming how governments and organizations/departments within them can engage directly, deliver services, provision benefits, monitor implementation, and track progress. Getting all this done across all the entities-geographies they are responsible for, ensuring seamless and unform delivery while keeping costs on a leash is challenging.

In a rapidly evolving world with an increasing majority of digital-native constituents and young populations, governments turn towards adopting a data-centric operating model to drive public engagement and trust.